Tuesday, June 14, 2011
Wait, You're The What?!?
So there's a thread over on PR regarding the Facebook pages of the McVoguerick Co. and how the photos of the customer completed garments were acquired. A whole bunch of people, including me, were shocked and voiced our opinion. In fact, I posted three times on the subject. Anyway, I'd been following the thread pretty closely and I thought that maybe the McVoguerick higher-ups had no idea that this was being done or that people were too polite to tell them how they really felt. I called the company headquarters today, the woman I spoke with was helpful and didn't blow me off which I appreciated. She knew she couldn't help me so she sent me to someone who could. When I was transferred I told this woman about the flap over the Facebook pages. She said she'd have the guy who is in charge of that call me when he got back in the office in a couple of hours and she gave me his name. I figured that would be the end of the whole thing and that I'd never get a call back. Color me shocked and surprised when I received a phone call back a couple of hours later not from the guy who supervises the web staff but from the president of the company!! I actually couldn't believe that a CEO of a large company would actually return my call. He was a lovely man and seemed genuinely concerned. He was proactive and ready to try and rectify the situation. We even talked pattern trends for a bit. I was so pleased and amazed, that went a long way for me to know that they actually do listen to and value their customers. Good Job McCall pattern company.